Front Desk Administration Job Description

ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:

  • Acknowledge and greet every person that enters office with eye contact and a smile
  • Register/check in every patient coming for an appointment
    • New Patients: enter information into PrimeSuite
    • Scan and copy Insurance card, Driver’s License, all patient forms into Patient record
    • Established patients, update all information. Scan and copy current Insurance card and Driver’s License
    • Verify any previous balances and process all required payments/ copayments
  • Answer phones
    • Triage each phone call – forward to appropriate extension as needed
    • Make appointments following correct scheduling protocols
    • Answer questions according to All Women OB/GYN protocols
  • Check out all patients – schedule appointments, prepare lab slips, verify all upcoming appointments with patient
  • Maintain copies of all forms
  • Send new patient paperwork to all new patients
  • Scan all documents into appropriate patient record
  • Process all faxes
  • Maintain mail, accept and sign for any deliveries

ADDITIONAL RESPONSIBILITES MAY INCLUDE

  • Know and be able to provide clear and accurate directions to the office
  • Perform accurate data entry
  • Maintain front desk area in an organized fashion, keeping free of all food, drink, debris and trash
  • Verify patient appointment reminder call log
  • Maintain waiting room, tv, and “kids area”
  • Be knowledgeable of care and treatment standards and appointment types
  • Adhere to office policies and procedures as described in Employee Manual

ESSENTIAL FUNCTIONS OF ALL STAFF:

  • Treat every patient with respect and kindness
  • Know All Women OB/GYN’s mission statement
  • Be a team member
  • Establish and maintain effective working relationships with providers, co-workers and management
  • Effectively cope with typical job stress
  • Adhere to appropriate code of conduct, ethics and HIPAA guidelines
  • Perform other duties as assigned

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