Office FAQ

I need to refill my prescription. What do I need to do?

Your pharmacist can assist you in refilling a prescription.

I am a new patient. What do I need to bring for my appointment?

During your visit, you will be asked to complete various forms. The information you provide assists us during your consultation to assess your medical condition as well as indicate your billing arrangements. The security and privacy of the information supplied by you including conversations will be held in the strictest confidence, in accordance with Title I of the Health Insurance Portability and Account¬ability Act of 1996 (HIPAA) and released only upon your written request.

What if I need to contact someone about a question or emergency?

If you have any problems during office hours, you can speak with our OB or GYN nurse. After hours, one of our physicians is always on-call for any emergency.

If I can’t make my appointment,  what should I do?

If you are unable to keep an appointment, we ask that you contact the office at least 24 hours prior to your appointment. If you fail to do so, a charge will be applied to your account.

What are your appointment hours?

We see patients by appointment only, which can be made by calling (502) 895-6559 during office hours. Our appointment hours are:

  • Monday, Tuesday and Thursday:  8:30 a.m. to 4:00 p.m.
  • Wednesday: 8:30 a.m. to 3:00 p.m.
  • Friday: 8:30 a.m. to 2:00 p.m.

Or anytime by e-mail.

How do I schedule my appointment for surgery?

Appointments for surgical procedures are handled on an individual basis — you will be given specific information about the procedure to be performed and through instructions about any necessary preparations. Established patients can also email to our ob or gyn nurse.

Can I still be seen if I am on my menstrual cycle?

It depends on why you are being seen at the time of appointment. Please consult our staff.

How do I obtain my medical records?

Please request a Release of Information form from reception. Once you have completed that, your records and information can be given.

 

Billing Information

What kind of insurance do you accept?

We participate in a variety of insurance plans; please check with us on registration. We are pleased to assist you file the appropriate forms — please notify us if there are any changes to your insurance plan coverage.

How else can I pay for my appointment? How payment forms do you take for co-payment?

We also accept cash, personal checks, Visa and MasterCard. If you have any questions about fees or other financial policies, please ask our Financial Manager. If you are scheduled for a surgical procedure, please be aware that you receive separate bills from the outpatient facility or hospital and anesthesiologist. It is ultimately your personal financial responsibility to know your own insurance and adhere to any restrictions, referral mechanisms, co-pays, etc. as contracted. After the first disability or FMLA form is processed, there is a $10 fee for each additional one for the same incident of care.

What do you need from me for me to start at All Women OB/GYN, PSC?

We require the following before we can provide you care and treatment:

  • Updated demographic and current insurance information
  • Referral is required by your insurance plan
  • Co-payment or payment for non-covered services

How does my payment work?

Once you have seen the doctor and charges for your encounter have been posted, your insurance company will be billed. Following receipt of the explanation of benefits and payment, disallows, write-offs and discounts have been taken, or if there is a denial of the claim, you will be sent a statement for any balance due.

We will work with you on a payment plan for any unusual balances left unpaid. If you have a credit balance following final insurance payments, refunds are issued twice per month.

Special circumstances to this policy are prepayments required for global OB care and elective surgery.
If no payment is received with your statement, follow up collection letters may be sent. On balances less than $50, we will ‘suspend’ the balance, which will become payable before you may resume care. Unpaid balances over $50 may be referred to a collection agency if there is no response to billings. In this event, you will be responsible for Collection, Court and/or Attorney costs. Failure to pay for services in a timely manner will result in termination of the physician-patient relationship.

Termination of care may also result from noncompliance of recommended care including missed or multiple rescheduled appointments.

Why was I charged a service charge?

A service charge of $20-$50 may be made on the following:

  • Co-payment not received within 24 hours of services
  • Re-filing of insurance if incomplete or incorrect info given a time of appointment
  • Returned checks incur a $29 fee
  • Failure to give proper cancellation notice of an appointment

After the first disability or FMLA form is processed, there is a $10 fee for each additional one for the same incident of care.