Front Desk Administration

Job Description

Acknowledge and greet every person that enters office with eye contact and a smile
Register/check in every patient coming for an appointment
- New Patients: enter information into PrimeSuite
- Scan and copy Insurance card, Driver’s License, all patient forms into Patient record
- Established patients, update all information. Scan and copy current Insurance card and Driver’s License
- Verify any previous balances and process all required payments/ copayments
Answer phones
- Triage each phone call – forward to appropriate extension as needed
- Make appointments following correct scheduling protocols
- Answer questions according to All Women OB/GYN protocols
Check out all patients – schedule appointments, prepare lab slips, verify all upcoming appointments with patient
Maintain copies of all forms
Send new patient paperwork to all new patients
Scan all documents into appropriate patient record
Process all faxes
Maintain mail, accept and sign for any deliveries

Know and be able to provide clear and accurate directions to the office
Perform accurate data entry
Maintain front desk area in an organized fashion, keeping free of all food, drink, debris and trash
Verify patient appointment reminder call log
Maintain waiting room, tv, and “kids area”
Be knowledgeable of care and treatment standards and appointment types
Adhere to office policies and procedures as described in Employee Manual

Essential Functions of All Staff

Treat every patient with respect and kindness
Know All Women OB/GYN’s mission statement
Be a team member
Establish and maintain effective working relationships with providers, co-workers and management
Effectively cope with typical job stress
Adhere to appropriate code of conduct, ethics and HIPAA guidelines
Perform other duties as assigned